Refund policy

Return and Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Change of Mind: Please note that returns, refunds, or exchanges based on a change of mind are not applicable.

1. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt, order number, or proof of purchase.

2. How to Start a Return

To start a return, you can contact us at dubarofficial45@gmail.com.

If your return request is accepted, we will send you instructions on how and where to send your package. Please note the following regarding return shipping:

  • Customers are responsible for arranging and paying for their own return shipping via a reliable local courier unless the item received was damaged, defective, or incorrect.

  • Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at dubarofficial45@gmail.com.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Pro-Tip for Customers: We highly recommend making a clear unboxing video when you open your parcel. This serves as proof in case of damaged or missing items and helps us process your claim rapidly.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

5. Exchanges

Exchanges are only applicable if you received a defective, damaged, or incorrect item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will process the replacement or you can make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved:

  • For Cash on Delivery (COD) orders: Your refund will be issued via Bank Transfer, EasyPaisa, or JazzCash. Our support team will request your account details once the refund is approved.

  • For Prepaid orders: You’ll be automatically refunded on your original payment method.

Please allow 5 to 7 business days for the refund to be processed and transferred. If more than 10 business days have passed since we approved your return, please contact us at dubarofficial45@gmail.com.